Terms of service.
Welcome to Alya Yoga (hereafter referred to as “the Company,” “we,” “us,” or “our”). By accessing or using our website, services, or participating in any of our offerings, including personal training, yoga retreats, and group classes, you agree to comply with and be bound by the following terms and conditions.
Please read these terms and conditions carefully before using our services. If you do not agree to these terms, please refrain from using our services or website.
1. General Information
1.1. Eligibility: Our services are available to individuals who are 18 years of age or older. By using our services, you confirm that you meet this age requirement.
1.2. Modification of Terms: We reserve the right to update or modify these terms at any time. Changes will be effective immediately upon posting on our website. Continued use of our services after any changes signifies your acceptance of the updated terms.
1.3. Service Description: The Company offers personal training, yoga retreats, and group classes both in-person and online. Specific offerings and schedules may vary. We make every effort to accurately describe our services, but reserve the right to modify class content, trainers, locations, or schedules as necessary.
2. Booking and Payments
2.1. Bookings
All bookings for personal training, yoga retreats, and group classes must be made via our website or through an authorized representative. A confirmation email or notification will be sent once the booking is completed.
2.2. Payment
Payments must be made in full at the time of booking unless otherwise specified. We accept payment via credit card, debit card, and other secure payment methods listed on our website. All payments comply with EU and German regulations, including the Payment Services Directive (PSD2).
2.3. Cancellation and Refund Policy
• Personal Training: Cancellations must be made at least 24 hours prior to the scheduled session for a full refund or reschedule. Late cancellations within 24 hours will not be refunded, in accordance with EU and German consumer protection laws.
• Yoga Retreats: Cancellations made more than 30 days before the retreat start date are eligible for a full refund, minus administrative fees. Cancellations within 30 days are non-refundable unless stated otherwise. Refunds for retreat cancellations are subject to European consumer protection laws.
• Group Classes: Group class bookings may be canceled up to 12 hours before the start time for a credit toward future classes. Late cancellations or no-shows will result in forfeiture of the class fee.
2.4. Right of Withdrawal
In line with EU and German consumer protection laws, if you purchase services online or remotely, you have a right to cancel your purchase within 14 days of booking and receive a full refund. This applies only if the service has not been delivered or begun. Once you begin participation in any service (e.g., attending a class), the right to withdraw no longer applies.
2.5. Changes by the Company
We reserve the right to cancel or reschedule any services (personal training, group classes, or retreats) due to unforeseen circumstances. In such cases, clients will receive a full refund or the option to reschedule, in accordance with EU and German consumer protection regulations.
3. Health and Safety
3.1. Medical Disclaimer
By participating in personal training, yoga retreats, or group classes, you confirm that you are in good health and capable of engaging in physical activities. It is your responsibility to consult a healthcare professional if you have any health concerns. Participation is at your own risk.
3.2. Assumption of Risk
You assume all risks associated with participation in our services, including injury or health issues. The Company is not liable for any injuries, damages, or health concerns arising from participation in our activities.
3.3. Code of Conduct
Participants must behave respectfully and follow the instructions provided by our trainers. We reserve the right to remove individuals who behave inappropriately, pose a safety risk, or disrupt the experience for others.
4. Intellectual Property
4.1. Content Ownership
All content on our website, including text, images, logos, and videos, is the property of the Company unless otherwise stated. You may not copy, distribute, or use any content from the website without prior written permission.
4.2. Use of Digital Materials
Digital materials provided by the Company (e.g., video classes, guides) are for personal use only and may not be shared or redistributed without prior written consent.
5. Limitation of Liability
5.1. Liability Disclaimer
To the extent permitted under German law and EU regulations, the Company is not liable for any direct, indirect, incidental, or consequential damages arising from your participation in personal training, yoga retreats, or group classes.
5.2. Force Majeure
We are not responsible for any failure to perform our obligations due to circumstances beyond our control, including but not limited to acts of nature, governmental restrictions, or technical failures.
6. Governing Law and Dispute Resolution
6.1. Governing Law
These terms and conditions are governed by and construed in accordance with German law and EU regulations.
6.2. Dispute Resolution
In the event of a dispute, both parties agree to resolve any issues amicably. Should that fail, disputes will be submitted to the German courts, in the jurisdiction where the Company is registered.
By using our services, you acknowledge that you have read, understood, and agree to these terms and conditions.